Shipping Policy

Domestic Shipping (Spain)

We are a small, independent brand, and each order is handled with care. Please allow 2–4 business days for processing and dispatch. We always aim to ship as quickly as possible.

Once your order has been shipped, you will receive a confirmation email including a tracking number, so you can monitor your delivery at any time.

All products are shipped from Barcelona, Spain.

Estimated delivery times from the date of shipment:

• Mainland Spain: 2–3 business days

• Canary Islands, Balearic Islands, Ceuta & Melilla: 4–5 business days

Orders to the Canary Islands, Balearic Islands, Ceuta, and Melilla are shipped via Registered Mail to ensure secure delivery and real-time tracking. A valid ID (DNI, NIE, or passport) may be required to complete the shipment.

Delivery times are estimates and may vary due to courier operations or unforeseen circumstances.

Shipping Within Europe (European Union)

We ship to countries within the European Union.

• Estimated delivery time: 3–7 business days from dispatch

• Shipping cost: Calculated at checkout based on destination

As Spain is part of the European Union, no customs duties or import taxes apply to orders shipped within the EU.

Customers will receive a tracking number once the order has been dispatched.

Please note that delivery times may vary depending on the destination country and local courier services.

International Shipping (Outside the EU)

We are currently working on expanding our international shipping options beyond the European Union.

Delivery times and availability vary depending on destination.

Customs & Duties (Important)

Aziza Sultana is not responsible for any customs duties, import taxes, or additional charges that may apply to orders shipped outside the European Union.

By placing an international order, the customer agrees to cover any such fees.

If a package is returned due to unpaid customs charges or refused delivery, Aziza Sultana reserves the right to retain the order amount once the returned package is received.

If you want, I can now:

• Add a pre-order / made-to-order clause (important if your pieces are limited or handmade)

• Add a lost parcel protection clause (to avoid refund abuse)

• Or strengthen the legal language slightly to protect you more as a small brand in Spain